GRIEVANCE PROCEDURE
The grievance/complaint procedure for Cornerstone Christian School is the same for all, whether student, parent, faculty, administration, or School Board member. One should pay particular attention to Colossians 3:12-13 ("Therefore, as the elect of God, holy and beloved, put on tender mercies, kindness, humility, meekness, longsuffering; bearing with one another, and forgiving one another, if anyone has a complaint against another; even as Christ forgave you, so you also must do." and to Matthew 18:15 -17 ("Moreover if your brother sins against you, go and tell him his fault between you and him alone. If he hears you, you have gained your brother. But if he will not hear, take with you one or two more, that 'by the mouth of two or three witnesses every word may be established.' And if he refuses to hear them, tell it to the church. But if he refuses even to hear the church, let him be to you like a heathen and a tax collector.")

LEVEL ONE
The individual with the complaint must first go to the source of the grievance in an effort to resolve the situation at the lowest level possible. Many times differences can be readily solved at that level,( i.e., parents should speak with a teacher about a classroom problem, teachers should speak with the School Administrator about a workload problem). When dealing with grievances, all staff members should adhere to the following guidelines: Discussion of the Complaint: Discuss the grievance only with those who are part of the problem or part of the solution. Openness: Be open, friendly, and willing to listen. Understand the Complaint: Make certain the complaint is understood and circumstances surrounding the problem are clarified. Resolution: Come to some type of resolution of the problem even if the decision is to go to the next higher authority.

LEVEL TWO
Once it becomes evident that resolution is not possible, the complaint should be brought to the next higher authority in the chain of command. If appropriate, a joint session with both parties should be arranged. If resolution is not possible, the complaint should follow the chain of command to the next higher authority, usually the School Administrator. Efforts should center on: Resolution: Resolution of the grievance in a friendly, cooperative, and Christ-like manner. Arrangements: Arrangements should be made to monitor the situation on an ongoing basis, so the problem does not resurface. Board of Directors: Once addressed at the School Administrator level, if no resolution can take place, the problem may be dealt with at the Board of Directors level.

LEVEL THREE
The Board of Directors is the final School authority. When a grievance is brought before the Board, all parties involved are to provide the Board of Directors with a written statement addressing the following: Complaint: Statement of complaint or grievance. Steps Taken: Written statement of steps taken to rectify the situation. Steps for Resolution: Suggested steps for resolution. Preventative Measures: If appropriate, suggested procedures for preventing reoccurrences in the future. After the Board has considered all information provided, the Board will in a written statement offer its decision. All parties shall be informed of the decision and must abide by said decision. No further appeal process is possible.